Legal
Privacy policy
How Cluster Pulse Point collects, uses, and retains personal information.
Last updated: 18 August 2026
Cluster Pulse Point (“we”, “us”) respects your privacy. This policy explains how we handle personal information collected through https://cluster-pulsepoint.digital and during professional enquiries.
1. Data controller
Cluster Pulse Point
Level 9, 45 Market Street, Sydney NSW 2000
Email: hello@cluster-pulsepoint.digital
Phone: +61 2 5550 6520
2. Information we collect
- Contact form data: name, email address, optional assessment interest, preferred week, and message content
- Technical data: IP address, browser type, and pages viewed, via essential or analytics cookies as described in our Cookies policy
- Engagement data: information you provide under a statement of work, which may include business contact details of your staff
We do not ask for government identifiers, payment card numbers, or health information through the Site forms.
3. Purposes
We use personal information to respond to enquiries, prepare estimates, deliver contracted work, improve the Site, and meet legal obligations.
4. Legal bases / legitimate grounds
We process information because you request a response, because we have a contract or steps toward a contract, or because we have a legitimate interest in operating a professional practice — balanced against your rights.
5. Retention
Enquiry messages are retained for up to 24 months unless a longer period is required for an active engagement or dispute. Engagement records are retained for seven years or as required by Australian tax and professional obligations. Analytics data is retained according to the cookie durations listed on the Cookies page.
6. Sharing
We use service providers for email, hosting, and (if accepted) analytics. They process data on our instructions. We do not sell personal information.
7. International transfers
Hosting or analytics providers may process data outside Australia. Where that occurs, we take reasonable steps to ensure comparable safeguards, such as contractual clauses with providers.
8. Your rights
Depending on applicable law, you may request access, correction, deletion, or restriction of your personal information, and you may complain to the Office of the Australian Information Commissioner (OAIC). Contact us first at hello@cluster-pulsepoint.digital so we can respond promptly.
9. Security
We apply reasonable technical and organisational measures appropriate to a small professional practice. No method of transmission is perfectly secure.
10. Children
The Site is aimed at business professionals and is not intended for individuals under 16.
11. Changes
We may update this policy by revising this page. Material changes will carry an updated date at the top.